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  1. Strix (USA) Inc
  2. FAQs

FAQs

  • How do I set up my bottle?
  • How do I change my filter?
  • I’m only getting air when I try to drink through the bottle. Why?
  • Does this bottle keep water cold?
  • Is this bottle BPA-free?
  • Is it dishwasher safe?
  • Is this bottle leak-proof?
  • Will this fit into a cup holder?
  • What are the dimensions of the bottle?
  • Do I need to do anything to it before it's ready to drink out of?
  • What does the bottle filter out?
  • How do I know when the filter needs to be replaced?
  • Do you have testing to back up your performance claims?
  • I don’t like the taste of my water. Will this help?
  • Will the filter remove fluoride?
  • How long does the filter last?
  • How long do I have to wait until I can drink the water?
  • Can I use this filter to drink out of a stream/lake/outdoors?
  • Can I use hot water?
  • Can you add flavored packets or loose tea to the bottle?
  • Does this filter purify saltwater?
  • Where are your products made?
  • Which of your products are TSA friendly?
  • What’s the difference between the annual plan and the pay as you go?
  • Can I buy a filter without signing up for a plan?
  • Where do you ship?
  • When do they get shipped?
  • Is there a shipping fee?
  • What is your return policy?
  • Will my shipments be forwarded if I move?
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Strix (USA) Inc
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