FAQs
- How do I set up my bottle?
- How do I change my filter?
- I’m only getting air when I try to drink through the bottle. Why?
- Does this bottle keep water cold?
- Is this bottle BPA-free?
- Is it dishwasher safe?
- Will this bottle sweat?
- Is this bottle leak-proof?
- Will this fit into a cup holder?
- What are the dimensions of the bottle?
- Do I need to do anything to it before it's ready to drink out of?
- What does the bottle filter out?
- How do I know when the filter needs to be replaced?
- Do you have testing to back up your performance claims?
- I don’t like the taste of my water. Will this help?
- Will the filter remove fluoride?
- How long does the filter last?
- How long do I have to wait until I can drink the water?
- Can I use this filter to drink out of a stream/lake/outdoors?
- Can I use hot water?
- Can you add flavored packets or loose tea to the bottle?
- Does this filter purify saltwater?
- Where are your products made?
- Which of your products are TSA friendly?
- What’s the difference between the annual plan and the pay as you go?
- Can I buy a filter without signing up for a plan?
- Where do you ship?
- When do they get shipped?
- Is there a shipping fee?
- What is your return policy?